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Support services
Realize maximal reliability, uptime and speed at an affordable price.
Dbmail.eu offers a comprehensive range of support services that save time and effort. Included is everything you need to get dbmail up and running and keep your users satisfied:
- Proven software, engineered and tested for uptime and speed
- Installation, configuration and migration advice and utilities for well-planned and smoothly executed transitions
- Production support for urgent problem resolution, minimizing downtime and headaches
- Priority bugfix releases to solve your problems swiftly
- Performance tips and tricks to archieve maximal speed
- Update and upgrade notifications for maximal security and stability
direct support from the developers of dbmail
Dbmail.eu support provides you with direct priority access to the dbmail development team. The dbmail experts are available when you need them. We can understand you and help you solve the problems you're facing.
support levels
| Support level | Basic | Standard | Advanced |
|---|---|---|---|
| software configuration | |||
| dbmail server software | yes | yes | yes |
| updates and upgrades | yes | yes | yes |
| advice and utilities | yes | yes | yes |
| problem resolution | |||
| service desk email access | yes | yes | yes |
| service desk phone access | yes | yes | yes |
| priority bugfix releases | yes | yes | yes |
| number of incidents | 2 | 12 | unlimited |
| remote troubleshooting | no | no | yes |
| optimization | |||
| service desk phone access | yes | yes | yes | performance tuning | no | no | yes |
| pricing (per server per year) | € 495,- | € 1495,- | € 2495,- |
give us a call
We'd be happy to talk with you about your situation and help you choose the offering that best suits your requirements and constraints. Please call us at +31.85.877.99.97 or send an email to sales@dbmail.eu for personal advice.